Returns & Exchanges
At The Pottery Studio, we want you to love every handcrafted piece in your home. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the handcrafted items you wish to send back.
Pack with Care
Carefully wrap the ceramic pieces in their original protective packaging and cushioning to ensure they remain crack-free during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our studio team inspects the returned pottery for quality, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing